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Please note: To progress your concern we'll need an email address.
After you share your concern with us, we might ask you for more information in writing, to talk through your experience with a member of our team or receive written information from us. Please let us know if you have a disability or health condition and you need any adjustments. This might include receiving our information in an alternative format (for example, large print or audio). We know that our processes can be difficult for some people, so please let us know if you think you’d benefit from any additional support. For example, some people might want us to contact them over the phone rather than over email, or have someone help them through the process, like a support advocate.
